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Today’s post is an audio of a conversation I had with Rick Maurer. Rick is the author of several books, including Beyond the Wall of Resistance, and I have been following his work for some time.

In the first segment, I get Rick’s thoughts around that 70/30 number that we keep struggling with as practitioners. Is it still there? Click the arrow on the bar below to listen.

 

In the second segment, Rick gives his general ideas about resistance, which he classifies into three types: “I don’t get it,” “I don’t like it,” and “I don’t like you.” Click the arrow on the bar below to listen.

 

In the third segment, Daryl asks Rick about the first of three areas he thinks contributes to the 70/30 rate, the Knowing-Doing Gap.

Mentioned in this segment:

The Knowing-Doing Gap: How Smart Companies Turn Knowledge Into Action, by Jeffrey Pfeffer, Robert I. Sutton, 2000.

The work of Anders Erikson, as referenced in the books Outliers: The Story of Success, by Malcolm Gladwell, 2008, and Talent is Overrated: What Really Separates World-Class Performers From Everybody Else, by Geoffrey Colvin, 2008.

Click the arrow on the bar below to listen.

 

In the fourth segment, Rick talks about barriers that lead to resistance.

Mentioned in this segment:

Immunity to Change: How to Overcome It and Unlock the Potential in Yourself and Your Organization, by Robert Kegan and Lisa Laskow Lahey, 2009

Click the arrow on the bar below to listen.

 

In this last segment, Rick talks about how the context of the change itself fosters some of the resistance. Click the arrow on the bar below to listen.

 

Next series: Intent