Daryl Conner

April 24, 2012

Change Is Easy When People Like It, Right?

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In the previous post, I described resistance to change as a natural reaction to a disruption in expectations as well as feeling a loss of control. As such, resistance accompanies all major change. It doesn’t matter whether it is self-initiated or invoked by others, or if the change is perceived as positive or negative. It’s beneficial for clients if practitioners can frame something that is inevitable in a way that can be leveraged into an advantage for realizing change objectives. In that regard, this series is devoted to focusing on how resistance can be used to foster commitment to intended outcomes rather than inhibit change progress.

In this post, I’ll talk about the first of three frameworks I rely on to help me diagnose resistance and inform clients about how resistance actually unfolds.

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April 17, 2012

People Love Change—As Long As They Can Predict and Control It

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In my last post, I addressed the inevitability of resistance in transformational change. In this entry, I want to set a context for resistance as I see it. In particular, I’ll be emphasizing the importance that predictability and a sense of control have on the resistance experience.

Within that context, I’ll talk about many misconceptions about resistance, why they are wrong, and offer a more effective practitioner view.

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April 10, 2012

Resistance—What a Pain! (Or is it?)

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If there was ever an aspect to organizational change that permeates our profession, it’s the need to address resistance. Reluctance, concerns, struggle, and opposition are all natural and healthy parts of the human transformative process. As such, surfacing, exploring, and addressing the views that run contrary to intended outcomes is as important to our role as is promoting understanding, commitment, and alignment toward realization goals.

As critical as it is to our work, some practitioners take the position that resistance is an unnecessary outcome that results from poor implementation planning or execution. I hold the opposite view—I see it as an intrinsic component to reaching full realization. Differences of opinion about issues as fundamental as resistance are worthy of open dialogue within our practitioner community. We will become a stronger discipline by sharing views on important facets of our profession, particularly when they represent divergent opinions.

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April 4, 2012

Be Candid in Your Communications to Clients

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In my last post, I talked about the importance of using language effectively when communicating with our clients. I discussed ways to match your communication to the listener’s frame of reference—one of three aspects of using language that I have chosen to discuss in this series. Today, I’m concluding the series with a discussion of the other two, candor and succinctness.

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