Daryl Conner

March 27, 2012

How to Use Language Effectively

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We have many reasons for communicating with clients, and multiple vehicles for doing it, but I believe the most critical ingredient in effective communication is how well we use language.

Out of all the elements that contribute to the effective use of language, I have chosen three that can help us achieve our intended impact. I’ll talk about these in my series that starts today:

Applying the proper frame of reference
Being frank and straightforward
Being accurate, crisp, and compelling

I’ve been training and guiding change professionals for almost four decades, and I can say with certainty that these three components are in short supply among professional change facilitators. Even if you consider yourself proficient in these areas, I encourage you to read this series and challenge yourself to be even more aware of when you might emphasize these facets of effective, change-related communications.

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March 13, 2012

Assessing Leaders for Change Roles

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From time to time, both internal and external change practitioners are asked to help select key leaders who will have critical roles as an organization embarks on a vital transition. Unfortunately, many practitioners don’t give enough thought to what might be included in a change leader’s selection criteria. They toss something together quickly or access a generic list someone else has published that doesn’t take into account the particulars of the organization, the demands of the changes at hand, and the personalities involved. Leader appointment is an important aspect of change success and, as professional change facilitators, we are obligated to be as prepared as possible when asked to participate in the selection process.

In this series, I will share an extensive list of criteria I consider when asked to provide parameters for change-related leader selection.

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March 7, 2012

Providing Help vs. Practicing the Craft

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In this post, I explain why “practicing our craft” is not the same as “providing the help” clients sometimes ask for. In particular, I hope to show that there are circumstances where adhering to the tenets of our craft is more in a client’s interest than actually doing as they ask. I also include a link to a video discussion with Luc Galoppin on several topics.

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